PBS

PBS.org is the home of comprehensive companion websites for more than 1,300 PBS television programs and specials, as well as original Web content and real-time learning adventures. By merging online and television media, PBS has pioneered the creation and distribution of interactive programming to advance education, culture and citizenship worldwide. Method was hired as a long-term partner to help define, design, develop and roll out a new and innovative video player. The main challenge that Method faced lay in bringing together the disparate resources among PBS's 168 member stations and scores of producers, while at the same time translating the PBS brand's mission and experience through online video. This wealth of new and archival video available from PBS Interactive and its affiliates brought about a need to help users discover and view content from a variety of PBS sources. To provide users the ability to find exactly what they are looking for, and perhaps discover great content that they weren't aware of, Method designed and built a simple, elegant, and extensible front end for browsing and searching the robust PBS library. The new video player allows PBS to take their current broadcast content and remix it into new, curated digital video streams. The innovative video experience that Method created required an administration interface to allow PBS's member stations and producers to easily add and curate their video content and end user experience. Method worked closely with video partner thePlatform to build an interface that gave member stations and producers the ability to populate their respective sites with additional and related content, contextual information and customized design elements for their experiences. By clearly organizing, prioritizing and highlighting the most important video/content types and the most powerful user paths, Method radically improved and innovated the accessibility and view-ability of PBS's vast array of video content. The power of this video player will serve not only PBS.org, but the PBS member stations as well, allowing them to adapt the look and functions to serve their individual sites and content needs.

Method

Method crafts brand experiences that help businesses harness the competitive advantage of design. Your brand should tell a consistent, inspiring story at every consumer touchpoint. For that, you need a new approach. A new logic. A new Method.

PSFK

11 Aug 2010

The Power of Immediate Feedback

Kyle Studstill

Adam Dole
The success of any new product or service relies on more than just new features and functions, bells and whistles, or a creative campaign. Successful games are known for their addictive levels of engagement. How can businesses leverage game-like design principles to create greater value for products and services over time?
Gaming for Behavior Change

Place, Space, and the Mobile Interface

Claudia Bernett
For brands and consumers, what are the implications of hyper-connectivity?

The Customer Journey and Repair/Return Policies

Jade Dalton

20 Jul 2010
In thinking about service design, perhaps the most forgotten and un-sexy aspect is a company's repair/return policy.