Time Warner Cable On Demand Website

In the last few years, video on demand (VOD) services from cable providers have gone from limited experiments to trusted content sources in many American homes. In this crowded business environment, Time Warner Cable (TWC) asked Method to create a content strategy and site that would help customers - subscribed and unsubscribed - understand the capabilities and rich content available from its on demand service. Method worked closely with TWC's On Demand team to develop a website that could educate, entertain, and inform users about On Demand - what it is, how to use it, what's popular - and promote all of TWC's On Demand content, including movies, premium channel offerings, free programming, specials, sweepstakes, and more. Two subsequent engagements have introduced additional features, including extensive personalization and customization of the site (both user managed, and based on behaviors and profile information). Every feature on the site is designed to help users discover content - and then enable them to quickly engage with chosen content. Clear buttons and integrated video player functionality allow for instant viewing and on-the-fly playlist creation. Integrated social and management features allow for recommendations to friends, and playlist access from your home television. A large "barker" window on the site's homepage displays custom trailers for upcoming programs. The rest of the page aids discovery by promoting content from every category, and from any channel or content provider. The clean, organized interface allows users to discover content by tracing paths through channels, genres, or any content type - or by doing a direct search on any page for a specific show, actor, or keyword.

Method

Method crafts brand experiences that help businesses harness the competitive advantage of design. Your brand should tell a consistent, inspiring story at every consumer touchpoint. For that, you need a new approach. A new logic. A new Method.

Fortune

03 Sep 2010

Play to win: The game-based economy

JP Mangalindan

PSFK

11 Aug 2010

The Power of Immediate Feedback

Kyle Studstill

Adam Dole
The success of any new product or service relies on more than just new features and functions, bells and whistles, or a creative campaign. Successful games are known for their addictive levels of engagement. How can businesses leverage game-like design principles to create greater value for products and services over time?
Gaming for Behavior Change

Place, Space, and the Mobile Interface

Claudia Bernett
For brands and consumers, what are the implications of hyper-connectivity?

The Customer Journey and Repair/Return Policies

Jade Dalton

20 Jul 2010
In thinking about service design, perhaps the most forgotten and un-sexy aspect is a company's repair/return policy.