Method

Method crafts brand experiences that help businesses harness the competitive advantage of design. Your brand should tell a consistent, inspiring story at every consumer touchpoint. For that, you need a new approach. A new logic. A new Method.

PSFK

28 Jun 2010

Place, Space, and the Mobile Interface

Paloma Vazquez

The Customer Journey and Repair/Return Policies

Jade Dalton

20 Jul 2010
In thinking about service design, perhaps the most forgotten and un-sexy aspect is a company's repair/return policy.
Two decades ago, AOL was the Internet's undisputed powerhouse brand, the leading provider of dialup access and aggregated content on the Web. Since then, the Internet has changed dramatically, and so has AOL.
Claudia Bernett
Marshall McLuhan famously said, “First we shape our tools, thereafter they shape us.” The way we live is being dramatically reshaped by our mobile devices. What are the implications and opportunities for brands in this new untethered, hyper-connected world?
Place, Space, and the Mobile Interface

Entertain Me Now

Tutti Taygerly
How will brands stay relevant when all entertainment is instantly available, anytime, anywhere, via any device?